An IT help desk is an indispensable part of any company in the modern day. With so much information being digitized, transactions and business going digital, it is no wonder that so many businesses are struggling with IT issues in the absence of a reliable and dependable support service.
As a SMB, a full-fledged in-house IT team or hiring outside consultants can prove to be an expensive proposition. This is where the role of an outsourced IT help desk comes into play. They can provide you with round-the-clock IT support, upgrade, and monitor your systems for potential problems before they occur. An outsourced IT help desk can also offer remote management, so you don’t have to worry about security and data protection when working away from the office.
A well-functioning and high-performance IT Help Desk can act as a growth catalyst for businesses. It also provides a myriad of benefits, including:
- Provide round-the-clock IT support
- Make it easier for employees to use and share devices
- Offer remote support
- Reduce your risk for data loss
- Reduce your risk for security breaches
- Reduce costs
What to expect at the webinar?
- Technical difficulties that companies are facing in today’s times.
- How can IT Help Desk Support fuel business growth?
- What makes for a great IT Support Desk?
- Misconceptions surrounding IT Tech Support
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About the speakers
Gerrit Knoblock, Marketing Specialist, ExoIS
A marketing specialist, Gerrit comes with a strong background in B2B and C2C marketing. As the Head of Marketing, he is in charge of SEO/Web Design to Content and Email Marketing.
Kasim Shaik, Infrastructure and HelpDesk Manager, ExoIS
He has over 10 years of experience in IT Services Management, including Cloud Services, Data Center Management, IT Help Desk and Managed IT Services. He manages teams both on and off shore, and is focussed on improving service quality and prioritizing customer needs.
Cesar Castillo, Vice President, ExoIS
An expert in networking, server, and data center design and management with a recent focus on workload management and migration to private, public, and multi-cloud environments. He brings more than 25 years of system, network, and solution design experience to his role at ExoIS.